Privacy and Service Terms:
SERVICE LIMITATIONS; LIABILITY
(a) LIMITATIONS TO SERVICE: L & D TECHNOLOGY SOLUTIONS, LLC RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED REMOTE SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY L & D TECHNOLOGY SOLUTIONS, LLC.
(b) FORCE MAJEURE: If L & D Technology Solutions, LLC's ability to render remote services is impaired by you or circumstances beyond the control of L & D Technology Solutions, LLC, L & D Technology Solutions, LLC may choose not to provide or to discontinue remote services.
(c) LIMITATION OF LIABILITY: To the extent permitted by law, you agree that L & D Technology Solutions, LLC’s total liability for damages related to its remote services is limited to the total amount you pay for the services, and you release L & D Technology Solutions, LLC from liability for any indirect, incidental, special, or consequential damages. L & D TECHNOLOGY SOLUTIONS, LLC IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.
SERVICE WARRANTY
If you are not satisfied with services received from L & D Technology Solutions, LLC, please call 480-284-5864 for resolution. We warrant our services for 5 days following the date you received service; however, for repairs necessitated by a virus or spyware, the service warranty is valid only if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or promptly thereafter (i.e., before you connect again to the internet). If there is a problem with the service provided by L & D Technology Solutions, LLC and if you notify us within the warranty period, we will work to remedy your problem quickly and at no additional cost.
PAY FOR SUPPORT
Services: L & D Technology Solutions, LLC will attempt to diagnose and solve for applicable fees. In certain cases, however, this may not be possible because of problems with your computer or its configuration that are beyond our control. (b) User Responsibility: You understand and agree that before L & D Technology Solutions, LLC performs diagnostic repair on your computer, it is your responsibility to back up the data, software, information, or other files stored on your computer disks and/or drives. You acknowledge and agree that L & D Technology Solutions, LLC shall not be responsible under any circumstance for any loss or corruption of data and/or software.
IN-HOME SERVICE
(a) Scheduling: Standard service hours are Monday — Friday 9 A.M. to 7 P.M., Saturday 10 A.M. to 5 P.M. Additional charges may apply for rapid response or service outside of standard hours.
(b) Service Jurisdiction: L & D Technology Solutions, LLC sets the Service Jurisdiction for service order. If a location lies beyond L & D Technology Solutions, LLC's standard Service Jurisdiction, additional travel charges may apply. To determine if your location is within a L & D Technology Solutions, LLC standard Service Jurisdiction, inquire at 480-284-5864.
(c) Adult Must Be Present: For on-site services, a person at least 18 years of age must be present during the entire time period services are provided. If no adult is present when the L & D Technology Solutions, LLC agent arrives, services will be denied and a $149 cancellation charge will be assessed.
(d) Software/Data Backup: It is your responsibility to back up all software and data on your computer's hard drive(s) and/or any other storage devices before the L & D Technology Solutions, LLC agent arrives. L & D Technology Solutions, LLC and/or its third-party service provider shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files.
(e) Minimum System Requirements (wireless home networking only):
• At least 1GB free hard disk space and 256 MB RAM on each computer
• Operating systems Windows2000/XP/Vista and/or ISP passwords must be available
• Microsoft Windows Windows2000/XP/Vista operating system or later
• Operating system discs and key codes must be available
• All computers and/or peripherals must be in good working order and spyware free• Broadband services, if any, must be installed and operational before service, including modem connections
(f) Access: The L & D Technology Solutions, LLC Agent must have
1) access to your residence or business and the computer(s) and/or peripheral(s) to be serviced,
2) your consent and cooperation to enter your residence or business,
3) a safe working environment, work space, and
4) electrical power. If the L & D Technology Solutions, LLC Agent determines that these conditions have not been met, services will be denied and a $149 cancellation charge assessed.
IN-HOME SERVICE TERMS
Service Limitations: L & D Technology Solutions, LLC and/or its third-party service providers reserve the right to refrain from providing any or all services ordered and refund the customer's payment, wholly or in part, if minimum system requirements are not met or if technical conditions (such as wiring difficulties or physical barriers) or customer requirements are unusual, extensive, or beyond the scope of this service agreement as reasonably determined by its third-party service provider.
Force Majeure: If L & D Technology Solutions, LLC and/or its third-party service provider's ability to render services is impaired by circumstances beyond the control of L & D Technology Solutions, LLC and/or its third-party service provider, L & D Technology Solutions, LLC and/or its third-party service provider may choose not to provide services.
Limitation of Remedy: Under no circumstances shall L & D Technology Solutions, LLC, and/or its third-party service provider be liable to you or any other person for any damages, including without limitation any indirect, incidental, special or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of or related to the services provided by L & D Technology Solutions, LLC and/or its third-party service provider or out of the installation, de-installation, use of, or inability to use your computer equipment, hardware, peripherals, or the network as a result of the services provided hereunder.
Release of Liability: By accepting L & D Technology Solutions Services, you agree to release and hold harmless L & D Technology Solutions, LLC, and/or its third-party service provider from and against any loss, liability, or damage that you, the owner, or lessee may suffer. This includes but is not limited to data loss or lack of function in any component or element of your computer system and/or peripherals as a result of L & D Technology Solutions, LLC and/or its third-party service provider's agents, partners, and/or third-party service providers, regardless of the warranties, disclaimers, and waivers particular service and shall constitute liquidated damages and are a reasonable estimate of damages to you.
CHANGES, CANCELLATIONS AND REFUNDS
To change your order: You must contact L & D Technology Solutions, LLC at 480-284-5864. To cancel your order: You must contact L & D Technology Solutions, LLC Guidance Engineers at 480-284-5864 at least 1 day prior to the scheduled service. The payment amount will be fully refunded in the manner the purchase was paid if applicable. If you are not satisfied with your service: Call L & D Technology Solutions, LLC at 480-284-5864 for resolution. We stand behind our In-Home Service for 5 days. If there is a problem with the service we provided and you notify us within the allotted time period, we will work to remedy the problem quickly and at no additional cost.
